If you have a question, please review our FAQ. We will be updating our FAQ regularly with additional questions/answers. If you have a question that is not answered below, please submit your question here to our customer support team, and a member will respond promptly.
Is the product picture a perfect representation of the color and finish I can expect to see when delivered?
We make every effort to ensure that our website's images accurately represent our products. While we are confident that the color of the item you purchase will closely resemble what you see on your computer display, variations from one monitor to another preclude us from guaranteeing an absolute match. Cabinet hardware may also differ slightly as a result of ongoing product improvements that occur at the factory.
What is included in FREE Standard Shipping?
Our standard shipping includes curbside delivery. This means the driver will leave the vanity at your address's curbside location. Delivery drivers are not contracted to bring orders inside the building, apartment, garage, or other areas.
If you require additional shipping services - such as delivery into a garage area, apartment, or inside the home - customers must make our team aware of this request when placing the order. You can make that request by leaving a "note" with your order as you are completing your purchase. If you forget, you can send us an email at support@bathcabinetsdepot.com, with your request. (Please use your order number as a reference if using email). The request must be made prior to the product shipping, which can be as quick as 1-2 business days.
With this information, we can obtain a quote for the additional cost to provide the requested services that need to be added to your order for payment. If changes in the delivery services or location are made after the unit has shipped, it will result in additional costs and a delay in delivery.
Are samples of the cabinets available for color matching?
Many of our manufacturers offer the ability to provide a color sample (on a smaller scale), so you can match the cabinets to paint colors, countertops, and accessories for your project. If this is something that you require, please contact our customer support team ( support@bathcabinetsdepot.com), and they can inquire if that particular manufacturer can send a color sample. Please note that while these samples are close to accurate, they may not be a perfect match for the final product. The best solution: match your colors and accessories directly to the finished product to guarantee the best results.
How exact are the dimensions of your products?
For cabinets, vanities and other bath products, size is an approximation and does not guarantee exact width, height or length of any bath products. If you need exact measurements, we can provide manufacturer's cut-sheets for those products we have them for (not all manufacturer's have these). Please email our customer support team at support@bathcabinetsdepot.com with your request. Please use the SKU or Detailed Product Description to allow us to best help you.
How quickly will I receive my product once the order is placed?
Once your order is placed, our goal is to get your products to you as quickly as possible. Estimated ship dates are based on known / published lead times. Some issues are out of our control, for example, when the product leaves the manufacturer for shipment or if a product is back ordered. If one of these situations or another arises, we will inform you as quickly as possible.
The easiest way to plan for the arrival is our 'How Fast It Ships' tab on our product pages. You can see the estimated timing for your product to ship specific to each manufacturer. The shipping times provided by Bath Cabinets Depot are an estimates only.
Please note several factors out of our control (such as weather, transportation industry issues, etc.) may impact the delivery timeline. Shipping cannot be guaranteed for a delivery date or time. (On LTL items such as vanities, express delivery options are not available with the shipping companies.)
Do you have a chart or easy way to guess at the delivery timing?
We sure do! On the product page there is a tab labeled 'How Fast It Ships' where you can see the typical delivery timing for your product specific to the manufacturer. It will give you a range of timing depending on the manufacturer for when you can plan for your product to arrive.
These are approximations based on experience with each manufacturer. Some may be quicker than shown based on a variety of conditions. This tab reflects timing for in-stock items only.
Please note several factors out of our control (such as weather, transportation industry issues, etc.) may impact the delivery timeline. Shipping cannot be guaranteed for a delivery date or time.
My product is on backorder. What does that mean? Can I still purchase it?
From time-to-time, a supplier may run out of inventory of a particular item before they update their inventory with us. If an item you have purchased is out of stock, our policy is to provide you with the option to pre-order the product for the next receipt of inventory. If you elect to pre-order, we will process your payment method in the same manner as an in-stock item. At this time, we can provide an estimated ETA of your item to the supplier’s warehouse. (Please note this is an estimate and subject to change.) Once the item arrives, it will be shipped to you. Canceling a pre-ordered purchase is subject to our order cancellation policies and subject to a 3% processing fee.
For assistance in checking on ETA for a back-ordered product, or any questions you may have on the process, you can reach out to our Customer Support Team at support@bathcabinetsdepot.com.
My product says it is "Out of Stock." Can I still purchase it?
From time to time our manufacturer's have products that are popular, and they run out of stock of that particular item. They update us on their inventory on a regular basis. In many cases, it takes multiple weeks to receive new products from their factory locations to their warehouse for shipping to our customers.
While we would love to take every order directly for an out-of-stock item, there are several factors that prevent us from doing so. The biggest factor is when it will be back in stock. The timeline could be a few weeks to several months, and this would affect your purchase decision. For that reason we request you reach out to us so you can make an informed decision. A member of our Customer Support Team can provide the details and help with the ordering process at that point. Please note ordering an out-of-stock item is subject to the same terms as a pre-order including being subject to our order cancellation policies and subject to a 3% processing fee should you later cancel the order.
For assistance inquiring about an out-of-stock product and placing an order, you can reach out to our Customer Support Team at support@bathcabinetsdepot.com.
I found the perfect vanity on your site. Can I also get a faucet and accessories to complete my look?
Absolutely! We offer a wide range of faucets for all of our vanities. You can pair it with something from the same manufacturer's line of faucets and accessories, or you can mix-and-match between brands. Be sure your vanity can accept a single-hole or three-hole mounted faucet before making your purchase as most of our counters come pre-drilled to make faucet installation easy. We also offer a wide range of accessory sets to help complete the look you are going for. We add accessory and faucet manufacturer's often, so we always have a wide selection to offer.
My product arrived damaged. What should I do?
Customers should inspect their package for damage at the arrival time and before they accept it from the shipping company. Most manufacturers require that you notify them of any damage directly on the Bill of Lading (BOL). The manufacturer must be contacted within 24-hours of delivery to file a shipping damage claim.
You should inform Bath Cabinets Depot within 24-hours so we can also contact the manufacturer. Please take pictures of the box, product, and damage, and send these to us at support@bathcabinetsdepot.com.
See the individual manufacturer's requirements for damaged products and/or returns in our Shipping and Returns section by clicking here.
Please note that failing to inspect your products and make the proper notifications may prevent the manufacturer from having any recourse and providing a replacement. If your project will install the product at a later date, you should inspect it upon delivery fro damages. Waiting to do the inspection at a later date will prevent you from obtaining replacements and/or refunds. Failing to adhere to the timing policies may prevent you from getting a replacement.
I am waiting on a refund. How long until it shows up?
Unfortunately some times things do not work out, and a refund is in order. We process our refunds within 24-hours of determining a refund is due. (This is after your product is returned to the manufacturer and inspected.) When we process a refund, the payment processor immediately sweeps the funds out of our account to return to you. However, the credit card companies have separate agreements with the payment processing companies. This results in the time lag you experience as a customer. We do sympathize that you want the funds returned quickly - we want that too!
This is one of those cases where as much as we want to, we do not control the credit card companies or their agreements. Typically, you can expect your refund to show on your original form of purchase within 3-7 business days.
I want my vanity in a color or finish that is not shown on the site. What can I do?
Our manufacturers craft their products in the finishes and colors they feel are most popular and would satisfy the largest range of customers. We offer the entire range of finishes on our products. So, for example, if their vanity comes with four color/finish options, we offer all four to our customers. This way you get the widest variety to select from for your purchase.
If you are looking for something custom, our manufacturers are not able to do custom finishing at this time. We may be able to offer this type of service in the future for custom ordered products. Please be aware that custom order products do carry longer lead times that commercially available products, and you should factor this into your purchasing decision.
If I have a question is it easier to email, call, or text to get a response?
The answer to that is what is easier for you? We can accommodate email, phone, or text questions to help our customers.
If you only have a moment to send off the email before you have to get back to other things, then please do so at support@bathcabinetsdepot.com, and someone from our Customer Support Team will get back to you. You can then read the response when it works in to your schedule.
If it is a quick question to make that final purchase decision, please feel free to call or text us at 833-284-2268 and our Customer Support Team will be there (if we are on another call, give us a minute to respond to your text, or leave a voice mail and we will return your call).
We also offer interactive chat on our site. If you see the "We Are Here" flag at the lower right of the page, we are there waiting to help out with whatever your question is. If we happen to step away, be sure to leave an email, and a member of our team will get back to you shortly with a response to your question.
