LEXORA’S RETURN POLICY
Please be advised that policy rules may differ depending on the Authorized Retailer the order was purchased from. If you are unhappy with your purchase, please review your purchase confirmation for the correct party and contact either Lexora or the Authorized Retailer you purchased from.
All returned items must be shipped in an undamaged “like new” condition, original packaging and crating materials, for the return to be accepted by Lexora or Bath Cabinets Depot. (Returned products should not be sent to Bath Cabinets Depot, but directly to Lexora.) A return merchandise authorization (RMA) must be requested and approved prior to shipping any products back to Lexora. All returns will be inspected upon arrival at the warehouse and once approved, the applicable credit will be provided.
The following types of items may not be returned under any circumstance:
- Items that have been partially or completely installed and/or assembled
- Modified or altered items
- Items not in original Lexora packaging and crating materials
Orders refused by customer for reasons excluding damages to the merchandise, manufacturer defect or shipping error, shall be treated as a return and be subject to terms and conditions of the return policy and procedure.
Any noted damage to the purchased item must be reported to Lexora or Bth Cabinets Depot within 5 business days of delivery.
For evident transit damages, please refuse the item with the freight company upon delivery. The majority of minor issues/damages can be replaced by parts sent from Lexora warehouse and do not require a full return of the item. If minor damage is visible upon delivery, please notate same on the Proof of Delivery slip which is executed at the receipt of the delivery. If you are unable inspect the delivery shipment right away, please notate “Subject to inspection, possible concealed damage”.
If a replacement part is required, please contact Lexora or Bath Cabinets Depot as noted on your purchase confirmation. For convenience, the contact Lexora Customer Service at 855-453-9672 for assistance on a request.
Returns of non-damaged items must be made within 30 days of delivery of merchandise. All returns must be returned in “new” condition and in undamaged Lexora packaging and crating materials or the packing materials of the Authorized Dealer.
Customers in receipt of their purchased item who wish to make a return, must ship the item back via shipping carrier of their choice. Upon Lexora’s receipt, inspection and approval of the returned item, a credit will be issued less a 25% restocking fee and Original Shipping Fee.
Customers cancelling their order after receipt of shipment tracking confirmation and once the item is in transit will receive a credit subject to a 25% restocking fee, Original Shipping Fee and Return Shipping Fee.
If an item is being returned to an Authorized Dealer, once the RMA is approved by the Authorized Dealer, tracking information for the return must be provided to Lexora and the tracking number must be active within 30 days of delivery. Once the return is inspected and approved, a credit will be issued less a 25% restocking fee and Original Shipping Fee.
Be advised that if a return is delivered after 30 days of purchase, a partial credit shall be issued subject to Lexora or Authorized Dealer’s review of the return.
Ordered the Wrong Size/Style
Customers are urged to request a sample prior to placing their orders. Lexora and Authorized Dealer shall not be liable for any Customer error in connection with selection of size or product finish.
Customer should confirm all measurements prior to placing an order. If you receive a wrong sized product, please contact the retailer with whom you purchased from. Please note if the order received is incorrect due to sizing, customer shall be responsible for the return of the wrong product and the appropriate delivery charges for an exchange, if any.
All Lexora products are handcrafted by experienced professionals who take ample time and care making each product unique and one of a kind. We strive to provide exceptional quality products as well as customer service.
If the product is notated as defective, a return request must be provided within 30 days of the delivery date. Photos and videos indicating the defect are required for a return or replacement of order. Please also provide the product item SKU # and Batch # found on the packaging of each Lexora item or the Quality Control Sticker found on countertops and cabinets. Once provided, Lexora will investigate the issue and provide resolutions and/or approval of return.
Orders can only be cancelled prior to shipment. Approved order cancellations will receive an email confirmation of status. If the order is not in Lexora’s warehouse and is in route, the shipment cannot be cancelled.
If an order is refused due to a cancellation that was not provided in a timely manner, this shall be deemed a Buyer’s Remorse Return. A 25% restocking fee along with the Original Shipment and Return shipment shall be applied to customer’s credit.
If the freight company delivering the item has made multiple unsuccessful attempts to contact you to establish a delivery date and time, the freight company may apply storage fees which will be applied to customer’s order. The customer, not Lexora or Bath Cabinets Depot shall be responsible for said storage fees.
If incorrect contact information was provided at the time the order was placed to Lexora or a re-consignment (change of address) is requested after the item is already in transit, customer shall be responsible for any fees incurred as well as delay in the delivery of the order. Lexora hereby reserves the right to charge additional storage fees to the responsible parties.