Frequently Asked Questions

At Bath Cabinets Depot our mission is to provide a memorable experience when you shop on our online store by offering quality products with top-rated customer service. To help with that experience, we continually compile and update our Frequently Asked Questions by our customers. Check back here regularly for additional FAQ responses. You can also view our blog, Under the Cabinet, and our How-To Guides where we explore some topics in greater detail.

 

Is the product picture a perfect representation of color and finish I can expect to see in the delivered product?

We make every effort to ensure that the images on our website accurately reflect what our products look like. While we are confident that the color of the item you purchase will very closely approximate what you see on your computer display, variations from one monitor to another preclude us from guaranteeing an absolute match. Cabinet hardware may also differ slightly as a result of ongoing product improvements that occur at the factory.

What is included in your FREE Standard Shipping?

Our standard shipping includes curbside delivery of your order. This means the driver will leave the vanity at the curbside location of your address, and have you sign for the order. They are not contracted to bring the order inside the building, apartment, garage, or other areas.

If you require additional shipping services - such as delivery into a garage area, delivery into an apartment, or inside the home - the customer must make our team aware of this when the order is placed. You can do that via email at support@bathcabinetsdepot.com or you can call or text us at 833-284-2268. Please use your order number as a reference. We can then obtain a quote to provide the requested services to add to your order for payment.

If changes in the delivery services or location are made after the unit has shipped, it will result in not only the additional costs, but also in a delay of the delivery as the shipping companies cannot perform services they are not already prepared to do.

If I need a sample of the cabinet for color matching can I obtain one?

Many of our manufacturer's offer the ability to provide a color sample (in smaller scale) so you can match the cabinets to paint colors, countertops, and other accessories for your project. If this is something that you require, please contact our customer support team, and they can inquire if that particular manufacturer can send a color sample for your desired product. Please note that while these samples are fairly accurate, they may not be a perfect match to the final product. The best solution is to match your colors and other accessories directly to the finished product to guarantee the best results.

How exact are the dimensions of your products?

For cabinets, vanities and other bath products size is an approximation and does not guarantee exact width, height or length of any bath products. If you need exact measurements please call or email  support@bathcabinetsdepot.com for assistance.

How quickly can I receive my product once my order is placed?

We want to get your products to you as quickly as possible following your order. Estimated Ship Dates are based on any known extended lead times. Some timing issues are out of our control such as when a product leaves the manufacturer for shipment to you, or if a product is on back order. We will inform you as quickly as possible of these situations. The shipping times provided by Bath Cabinets Depot are an estimate of how long it will take for the order to be processed and shipped to you. If your order is critical to arrive by a specific date, we recommend that you speak with our customer support team to arrange expedited shipping. You can reach them via our toll free number at (833) 284-2268 or via email at support@bathcabinetsdepot.com. They will return voicemail and email messages promptly to assist you.

 

My product is on backorder. What does that mean? Can I still purchase the product?

From time to time a supplier may run out of inventory stock of a particular item. If an item you have purchased is out of stock, it is our policy to give you an option of pre-ordering the product for the next receipt of inventory. If you elect to pre-order (backorder) we will process your method of payment in the same manner as an in-stock item. In some cases a manufacturer may, at their option, provide a discount for placing an order on a backordered item. When we confirm the ETA we will also inquire about the discount, and apply any offered discount at the time of purchase. This will allow us to reserve your item with the particular manufacturer. At this time we can provide an estimated time of arrival (ETA) of your item to the suppliers warehouse. (Please note this is an estimate, and is subject to change.) Once the item arrives, it will be shipped to you for delivery. Cancelling a pre-order purchase is subject to our order cancellation policies. It is also subject to a 3% processing fee.

For assistance in checking on an ETA on a backordered product, or any questions you may have on the process, you can reach out to our Customer Support Team at support@bathcabinetsdepot.com. You may also call us at 833-284-2268 x1. We can also receive text messages at 833-284-2268.

My product arrived damaged. What do I do?

Customers should inspect their package for any damage before they accept it from the shipping company. Most manufacturers require that you notify them of any damage directly on the Bill of Lading (BOL).
Take pictures of the box, the product, and the damage. These should be sent in when you notify us of the incident.
The manufacturer must be notified within 24-hours of delivery to maintain the ability to file a shipping damage claim. You should also notify Bath Cabinets Depot within 24-hours so we can put the manufacturer on notice. See the individual manufacturer's requirements for damaged products and/or returns in our Shipping and Returns section by clicking here.
Please note that failing to inspect your products and make the proper notifications may prevent the manufacturer from having any recourse and providing a replacement product. Failing to adhere to the timing policies may prevent you from being able to get an replacement product provided.

 

Do you have a question that you did not see answered here in our FAQ? Please submit your question via email at support@bathcabinetsdepot.com and a member of our customer support team will respond to you promptly. If we feature your question in the FAQ section on our site, we will give you a 10% discount on your next purchase with us as a "thank you" for helping to improve our customer experience.