Due to weather conditions in the East and Midwest, some orders and shipping times are being impacted. Deliveries from these areas or to these areas may be affected by the weather conditions. We continue to monitor conditions with regular updates from our suppliers and their warehouse teams.

Frequently Asked Questions

If you have a question, please review our FAQ. We will be updating our FAQ regularly with additional questions/answers. If you have a question that is not answered below, please submit your question here to our customer support team, and a member will respond promptly.  If your question ends up featured in our FAQ section, you will receive a 10% discount on your next purchase.

 

Q: Is the product picture a perfect representation of the color and finish I can expect to see when delivered?

A: We make every effort to ensure that our website's images accurately represent our products. While we are confident that the color of the item you purchase will closely resemble what you see on your computer display, variations from one monitor to another preclude us from guaranteeing an absolute match. Cabinet hardware may also differ slightly as a result of ongoing product improvements that occur at the factory.

 

Q: What is included in FREE Standard Shipping?

A: Our standard shipping includes curbside delivery. This means the driver will leave the vanity at your address's curbside location and have you sign for the order. Delivery drivers are not contracted to bring orders inside the building, apartment, garage, or other areas.

If you require additional shipping services - such as delivery into a garage area, apartment, or inside the home - customers must make our team aware of this request when placing the order. You can do that via email at support@bathcabinetsdepot.com, or you can call or text us at 833-284-2268. Please use your order number as a reference.

With this information, we can obtain a quote to provide the requested services that need to be added to your order for payment. If changes in the delivery services or location are made after the unit has shipped, it will result in additional costs and a delay in delivery.

 

Q: Are samples of the cabinets available for color matching?

A: Many of our manufacturers offer the ability to provide a color sample (on a smaller scale), so you can match the cabinets to paint colors, countertops, and accessories for your project. If this is something that you require, please contact our customer support team ( support@bathcabinetsdepot.com), and they can inquire if that particular manufacturer can send a color sample. Please note that while these samples are close to closely accurate, they may not be a perfect match for the final product. The best solution: match your colors and accessories directly to the finished product to guarantee the best results.

 

Q: How exact are the dimensions of your products?

A: For cabinets, vanities and other bath products, size is an approximation and does not guarantee exact width, height or length of any bath products. If you need exact measurements, please call (833-284-2268) or email (support@bathcabinetsdepot.com) our support team.

 

Q: How quickly will I receive my product once the order is placed?

A: Once your order is placed, our goal is to get your products to you as quickly as possible. Estimated ship dates are based on known extended lead times. Some issues are out of our control, for example, when the product leaves the manufacturer for shipment or if a product is back ordered. If one of these situations or another arises, we will inform you as quickly as possible. The shipping times provided by Bath Cabinets Depot are an estimate of how long it will take for the order to be processed and shipped to you. If your order is critical to arriving by a specific date, we recommend that you speak with our customer support team to arrange expedited shipping. You can reach them via our toll-free number at (833) 284-2268 or via email at support@bathcabinetsdepot.com. They will return your voicemail and email messages promptly.

 

Q: My product is on backorder. What does that mean? Can I still purchase it?

A: From time-to-time, a supplier may run out of inventory of a particular item. If an item you have purchased is out of stock, our policy is to provide you with the option to pre-order the product for the next receipt of inventory. If you elect to pre-order, we will process your payment method in the same manner as an in-stock item. In some cases, a manufacturer may, at their option, provide a discount for placing an order on a back-ordered item. When we confirm the time of arrival (ETA), we will inquire about a discount and apply it at the time of purchase, which will allow us to reserve your item with a manufacturer. At this time, we can provide an estimated ETA of your item to the supplier’s warehouse. (Please note this is an estimate and subject to change.) Once the item arrives, it will be shipped to you. Canceling a pre-ordered purchase is subject to our order cancellation policies and subject to a 3% processing fee.

 

For assistance in checking on ETA for a back-ordered product, or any questions you may have on the process, you can reach out to our Customer Support Team at support@bathcabinetsdepot.com. You may also call us at 833-284-2268 x1. We can also receive text messages at 833-284-2268.

 

Q: My product arrived damaged. What should I do?

A: Customers should inspect their package for damage at the arrival time and before they accept it from the shipping company. Most manufacturers require that you notify them of any damage directly on the Bill of Lading (BOL). The manufacturer must be contacted within 24-hours of delivery to file a shipping damage claim.

You should also inform Bath Cabinets Depot within 24-hours so we can also contact the manufacturer. Please take pictures of the box, product, and damage, and send these to us at support@bathcabinetsdepot.com.

See the individual manufacturer's requirements for damaged products and/or returns in our Shipping and Returns section by clicking here.

Please note that failing to inspect your products and make the proper notifications may prevent the manufacturer from having any recourse and providing a replacement. Failing to adhere to the timing policies may prevent you from getting a replacement.

For assistance in checking on ETA for a back-ordered product, or any questions you may have on the process, you can reach out to our Customer Support Team at support@bathcabinetsdepot.com. You may also call us at 833-284-2268 x1. We can also receive text messages at 833-284-2268.